eSIM installation instructions
What phones models are eSIM compatible?
Frequently asked questions about our eSIMs
When will I receive my travel eSIM?
We will email your QR code within 24 hours of placing your order. Make sure to check your junk email if you haven't received it!
What countries do you offer travel eSIMs?
Dataroam offers eSIM solutions for Europe. To see a full list of the countries we support, click here.
How do I activate my eSIM?
To start using your eSIM, simply scan the QR code that you will have received by email and follow the steps on your phone.
What happens if I change my device? Can I transfer my eSIM?
Once our eSIM has been activated on a device, it, unfortunately, can not be transferred.
How far ahead of my holiday should I purchase my eSIM?
You have seven days from date of purchase to download your eSIM and connect to a European network, so we recommend a few days before you depart on your trip. This will allow you time to contact our Support team in the US should you have any questions.
How long is my eSIM valid for?
From the moment of purchase, you have up to seven days to download your eSIM onto your device and connect to a European network. Once the SIM first connects to a network, you have up to 30 days to use the selected data bundle.
Should your trip last longer than 30 days, please contact our Sales Team at +1-214-355-5200 and ask about extended use options, our goal is to keep you connected regardless of how long you will be traveling!